The Inn – FAQ
So, you have never stayed at the Westby House Victorian Inn B&B, you have explored our web site; it sounds interesting and you still have a few questions. Well, everyone has questions and we’re flourishing with answers!
Hopefully you will find your questions here, but if not, we are only a phone call away or send us an email at info@westbyhouse.com. Meeting our guest’s expectations has always been a priority of ours; after all we want your stay to be memorable. We look forward to answering your questions.
Do I need reservations? How far in advance do I need to make a reservation?
As soon as you know your dates it is suggested to make an advance reservation, especially if there is a particular room or suite you have your eye on. While it may be possible to just walk in and get a room, it is also possible that we may not be on the property. We don’t what to disappoint you by not able to stay at the Westby House. If you are seeking lodging for a special event or vacation, we would recommend making your reservation as soon as you have determined the dates. This is also true for attending a wedding. The Westby area has limited lodging options, which can and do book-up far in advance.
I need to cancel my reservation. What do I do?
We understand that time to time an unforeseen matter arises and you need to cancel your reservation. Our cancellation policy states an eight-day notice is required prior to your arrival date to cancel without any fees or penalties. For example, if you were arriving on a Friday, you must cancel by the Thursday of the prior week. When a cancellation is with-in the eight days of your arrival, you are then responsible for any nights of the reservation that cannot be re-booked. We will do our best to re-rent the reserved nights. In the event that we can not re-book your room/s, we will then use the credit card on file for these charges.
How do I pay for my reservation?
Reservations are confirmed and held with a Visa or Mastercard credit card. We do not make any charges on the credit card prior to your arrival. However, we do appreciate settling the amount due by cash or personal check. If preferred, a credit card transaction can be processed at the time of your stay.
There are 3 of us traveling together and prefer sharing the same room. How can you accommodate us?
When 3 people are traveling together and want to share the same room we suggest reserving the two suites in the Guest House; the Atrium Suite and Victorianne Suite. Each suite has a queen bed, private bath and many extra amenities. Plus there is a pullout sofa bed in the Atrium if three separate beds are needed. You would have private access to the entire guest house, which also features a sitting room for conversations and a complete kitchen. Call us to check availability and quote you a special rate!
Do any of your rooms have 2 beds?
All accommodations at the inn have one bed in each room. The Westby Suite has a king bed while the remaining rooms have one queen bed. A twin roll-away can be added in the Tower Suite or the pull-out sofa bed in the Atrium Suite can be requested when separate beds are needed for two people traveling together.
Full flights of Stairs are a problem. Do you have first floor rooms?
First floor accommodations are in the Guest House Suites. Though there are three small steps off the porch into the building, there are no steps after the entrance. It is not wheelchair accessible.
Is Breakfast served at a certain time?
Here at the Westby House we feel breakfast is the most important part of anyone’s day. Breakfast is served at 8:30 or 9:00 a.m. You choose the time! If you do need a earlier breakfast time, arrangements can be made by discussing them with Marie.
What is your breakfast like?
Accommodations in the Main House and Guest House will savor the tastes of a Full Breakfast served in our formal dining room of the Main House. The Pinewood Room and Scandia Room in the Guest Lodge will enjoy a pre-stocked continental breakfast in their room each morning. Visit the Breakfast & Recipes page of the site for more details.
What is your policy on visitors to the rooms?
We do ask you to be considerate of follow guests when you have non-registered family or friends that what to see the inside of the Westby House. Visitors are permitted in the public areas only of the Main House and no visitors are permitted in the Guest House or the Guest Lodge at any time. Our Visitor Policy states as follows: The Westby House is a very private place for rest and relaxation. Use of the room/suite areas is reserved exclusively for our registered guests. No visitors please to guest rooms and/or suites.
Is there a curfew?
There is no curfew at the Westby House. Each guest room of the Main House,Guest House and Guest Lodge, will have a key to the locked entrance doors. Quiet Time begins at 10:00 p.m. and we ask that guest’s returning after 10:00 p.m. to be considerate of other guests that are already sleeping.
I am on a special diet and have some allergies, can you take care of my needs?
Breakfast is the most important part of everyone’s day and we strive to meet your dietary needs. Just let us know in advance of your arrival and we will be happy to fulfill them to the best of our ability.
How far are you from La Crosse or Viroqua?
Westby is a very scenic and beautiful drive any time of the the year from La Crosse on Highway 14 East. We are 23 miles Southeast of La Crosse and only 7 miles North of Viroqua on Highway 14.
Traveling from Chicago area, how many hours is that and the best way to get there? How about from Minneapolis?
Westby is approximately 4 hours for the Western suburbs of Chicago. Once in Wisconsin, follow I-90 to Highway 18 West in Madison. Follow HWY 18 on the South side of Madison to Highway 14 West. We are 1 hour and 45 minutes from this turn on Highway 14. Travel from the Minneapolis area is approximately 3.5 to 4 hours. by way of Rochester. Traveling through Rochester, then on to East I-90 into La Crosse, Wisconsin. Follow Hwy 61 into Wisconsin and on to Westby.
Can I bring my kids? They can just sleep on the floor.
The inn welcomes and is suitable for children over 8 years of age. There is little activity or entertainment that is child orientated. If the kids do come, we suggest that you bring movies, books and games that they enjoy. This way you can relax and enjoy your time at the inn. Our state licensing regulations require that each guest, including children, is provided with an approved bed. No sleeping bags or cots can be brought into any room or suite.
I’m allergic to cats and scented things like potpourri rally bother me. Should I just stay somewhere else?
We are a Pet Free inn. Let us know about your allergies to scented things and feathers and we will remove anything that will affect you. We want your stay to be comfortable.
We have bikes secured to our car. Is it okay to leave them on the car or is there a place to store them?
Leaving your locked bikes on your vehicle is fine. Our parking lot is well lit and Westby is a small town with very little nighttime wrong doings. If you need to store your bikes, there is a small utility shed located in our Garden Gazebo area. Though it is unlocked, you can lock your bikes inside the shed. As stated in our Policies, we are not responsible for any lost or stolen property.
We will be on motorcycles during our stay. Is their parking for them?
Our well lit private parking lot on the property provides great habitat for motorcycles during the night.
